FAQ
All the answers you are looking for
Orders
Everything you need to know to buy with ease.
How can I place an order?
To place an order, select the product you want, add it to your cart and follow the checkout instructions.
Can I change or cancel an order after placing it?
You cannot change an order after it has been completed, but you can request cancellation if it has not yet been shipped.
How do I know if my order has been confirmed?
You will receive a confirmation email with your order details immediately after purchase.
Is it possible to place an order by telephone?
We do not currently accept telephone orders, but you can complete your purchase conveniently online.
Shipping
Find out how and when you will receive your order.
What are the delivery times?
Domestic shipments take 3-5 business days. International shipments may vary depending on the destination.
How can I track my order?
You will receive an email with a link to track your package once your order has been shipped.
Which couriers do you use?
We work with Poste Italiane and DHL to ensure fast and safe deliveries.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and times vary by destination.
Returns and Refunds
Simple policies for your stress-free shopping.
Can I return a product?
Yes, you can return a product within 14 days of delivery, as long as it is in its original condition.
How do I request a refund?
Once your return is approved, your refund will be processed within 7-10 business days to your original payment method.
Who covers the shipping costs for returns?
Shipping costs for returns are the responsibility of the customer.
Can I exchange a product?
We do not currently offer exchanges. We recommend that you return the item and place a new order for the desired product.
Customer Service
Contact us for any questions or requests.
How can I contact customer support?
You can contact us through the form in the Contact section, via email or whatsapp.
What are the customer support hours?
Our team is available from Monday to Friday, from 9:00 to 18:00.
How long does it take to get a response?
We respond to inquiries within 24-48 hours on business days.
Can I get support in other languages?
Yes, we offer support in Italian, English, Spanish, French and German.
Payments
Safe and easy payment methods.
What payment methods do you accept?
We accept credit cards, PayPal and bank transfers.
Is it safe to pay online?
Yes, we use advanced security protocols to protect your data.
Can I pay on delivery?
We do not currently accept cash on delivery.
Do you offer installment payment plans?
We do not currently offer installment payments.
Products
Details on our unique and handcrafted pieces.
Are the products you sell handmade?
Yes, each product is handmade by selected artisans and artists.
Do you offer customized products?
Yes, we can make custom designs upon request. Contact us for more details.
Where are your products made?
Our products come from various parts of the world and are selected during our travels.
How can I be sure of the quality of your products?
Each piece is made of high quality materials and is carefully selected to ensure uniqueness and durability.
Contact us
Do you have questions about your order or a general inquiry?
