What types of products does your e-commerce site offer?

Our site offers a vast selection of handcrafted objects from both the world and Italy, characterized by their uniqueness and craftsmanship.

How are differences in size and finish of handcrafted products managed?

Since our products are handcrafted, they may have differences in dimensions and finishes. This feature adds a touch of authenticity to each piece.

What are the delivery methods and shipping times?

Deliveries are made via DHL on weekdays from Monday to Friday. Estimated delivery times are 5/6 working days for Italy and 6/7 for other European countries.

How can I track my order?

Once shipping is activated, you will receive an information email with shipping information and tracking number to follow the status of your order.

What are the shipping costs and payment options available?

Shipping costs vary based on the country of destination and the volume of the product. We accept payments via payment cards (Visa, MasterCard, American Express, PostePay) and PayPal.

What happens if the product I want is not available immediately?

The products available in e-commerce are in stock and ready for immediate shipment. However, for some products indicated with production times, usually between 2 and 4 weeks, they will be made to order.

What are the return and withdrawal policies?

The consumer has the right of withdrawal within 14 days of delivery of the product. However, for some tailor-made or personalized products, the right of withdrawal may not apply. For more details, please see our returns policies on the site.

Do you offer customer support?

Yes, our customer service team is available to answer all your questions and assist you every step of the way. You can contact us via email, chat, whatsapp or telephone.

Do you offer customization services?

Some of our products can be customized upon request. For more information on customization, please contact our customer service team.

What measures do you take to ensure the security of customer data?

The security of our customers' data is our priority. We take stringent security measures to protect any sensitive information you provide during the purchasing process.

Where are the products shipped from?

All our products are shipped directly from Italy.

How are the products selected on your site?

Our experts carefully select each product to ensure quality, authenticity and originality. We try to offer only high quality handcrafted products and authentic works of art.